How to Activate a New SIM Card in Pakistan

So you just picked up a new SIM card, or you want to get one from a franchise near you. The process looks simple on the surface, but there are a few things that can trip you up — especially with PTA’s strict biometric rules now in place.

This guide covers every network operating in Pakistan: Jazz, Zong, Ufone (now merged with Telenor under PTML), and SCOM. You will find the exact steps, the documents you need, the USSD codes to verify everything is working, and what to do when things go wrong.

Let’s get into it.

Why SIM Registration is Mandatory in Pakistan

Pakistan’s Pakistan Telecommunication Authority (PTA) made biometric SIM registration mandatory back in December 2014. The government pushed this to cut down on fraud, track criminal activity, and make sure every mobile number connects to a verified identity.

Here is the short version of what this means for you:

• Every SIM in Pakistan must be registered against your CNIC through biometric fingerprint verification.
• The verification runs in real time through NADRA’s Mobile Biometric Verification System (MBVS).
• Until the fingerprint matches, your SIM is not legally active — it simply will not work.
• PTA records every activation in its Subscriber Verification Management System (SVMS).

Using someone else’s SIM — one registered under their CNIC — is against PTA rules and can lead to SIM blocking. So if you have been using a SIM in your spouse’s or parent’s name, you need to update that as well.

Before You Go: Documents Checklist

Walking into a franchise without the right documents wastes your trip. Here is exactly what you need based on your status.

For Pakistani Citizens

• Original CNIC — no photocopy, no expired card. The franchise keeps a copy.
• Your physical presence — proxy registrations are illegal under PTA rules.
• A working thumb impression — biometric verification is the cornerstone of the whole process.

For Overseas Pakistanis

• Original NICOP (National Identity Card for Overseas Pakistanis) and your physical presence for fingerprint verification.

For Foreign Nationals

• Original passport with a valid visa, or a Pakistan Origin Card (POC), or a NADRA-issued proof of residence (POR).
• The franchise retains a copy of your document and forwards it to the operator.

For Postpaid Connections (Any Network)

• Everything above, plus proof of address and proof of income in some cases.
• A refundable security deposit is required (varies by plan; for Jazz postpaid, the minimum is Rs. 1,100).

How Biometric Verification Works (BVS)

If this is your first time getting a SIM in Pakistan, biometric verification might sound complicated. It is actually very quick — usually under two minutes. Here is how it works, step by step.

1. Franchise enters your CNIC

   The authorized retailer or franchise enters your 13-digit CNIC number into the Biometric Verification System (BVS), which connects directly to NADRA’s central database.

2. You place your thumb on the scanner

   You press your thumb (or another finger, if needed) on a NADRA-approved biometric scanner at the outlet. The device captures your fingerprint instantly.

3. NADRA verifies in real time

   NADRA cross-checks your fingerprint against its records. If your identity matches, it returns a verification token to the operator. This happens in seconds.

4. SIM is registered and activated

   The operator activates your SIM and records the connection in PTA’s Subscriber Verification Management System (SVMS). Your number is now legally yours.

The entire process — from walking in to walking out with an active SIM — takes about 5 to 15 minutes for a prepaid connection. Postpaid takes longer because of the credit check and paperwork.

How to Activate a New Jazz SIM

Jazz (formerly Mobilink) is Pakistan’s largest mobile network with over 75 million subscribers. Getting a Jazz SIM is straightforward once you are at the right outlet.

Where to Go

Head to a Jazz Experience Center, Jazz franchise, or any PTA-authorized Jazz retailer near you. You can also call Jazz helpline 111 from an existing Jazz SIM if you need the nearest franchise address. Jazz also lists franchise locations on jazz.com.pk.

Steps to Activate a New Jazz Prepaid SIM

1. Visit the Jazz outlet with your original CNIC

   Walk in and tell the representative you want a new prepaid Jazz SIM. They will check your CNIC eligibility right away — specifically, how many SIMs you already have registered.

2. Choose your number (MSISDN selection)

   The franchise will offer you available numbers. For regular numbers, there is no extra charge. Premium or vanity numbers may cost extra depending on Jazz’s pricing category at the time.

3. Complete biometric fingerprint verification

   Press your thumb on the biometric scanner. The system connects to NADRA’s BVS and confirms your identity in real time. Your physical presence is required — no one else can do this for you.

4. Pay for the SIM and collect it

   Prepaid Jazz SIMs typically cost Rs. 100 to Rs. 250 depending on the retailer and any bundled starter package you pick. You will receive the SIM card along with an activation receipt.

5. Insert the SIM and verify activation

   Insert the SIM into your phone. Within a few minutes, you should receive a welcome SMS from Jazz. You can also dial *2# to confirm your Jazz number, or send your CNIC to 6001 to check your biometric verification status.

Jazz Postpaid SIM Activation

For a Jazz postpaid connection, you visit the same franchise but the process involves a few extra steps. Jazz requires a refundable security deposit starting from Rs. 1,100 (the exact amount depends on your chosen plan). You also need to sign a service agreement. The franchise processes a credit check before approving postpaid service.

For more, see our guide on Jazz SIM data check and Jazz balance check code.

How to Activate a New Zong SIM

Zong is Pakistan’s leading 4G network and is now focusing heavily on 5G readiness. If fast mobile internet is your priority, Zong is one of the strongest choices.

Where to Go

Visit any Zong Customer Service Centre or authorized Zong franchise. You can find the nearest one on zong.com.pk or by calling the Zong helpline at 310 from an existing Zong SIM.

Steps to Activate a New Zong Prepaid SIM

1. Walk in with your original CNIC

   The Zong representative checks your CNIC number to verify your eligibility. They confirm your current SIM count against PTA’s limit before proceeding.

2. Choose a number and SIM size

   Zong supports nano, micro, and standard SIM sizes. Tell the franchise which size your phone needs so you get the right card. You can also request an eSIM instead of a physical card.

3. Complete biometric verification

   Place your thumb on the BVS scanner. Zong’s system connects to NADRA’s database, matches your identity, and registers your SIM. If verification fails, try a different finger or visit a Zong service center rather than a smaller retailer, as service centers carry better biometric equipment.

4. Collect your SIM and insert it

   Pay for the SIM, collect the card (or the eSIM QR code voucher), and insert it into your phone. Your Zong SIM activates almost immediately after biometric approval.

5. Verify your number and biometric status

   Dial *1# to confirm your Zong number. To verify your biometric status, send V to 7911.

See our detailed guide on Zong SIM data check and Zong balance check code.

How to Activate a New Ufone SIM

A major update you need to know: Ufone and Telenor Pakistan officially merged on July 1, 2026, after approval from the Islamabad High Court. Telenor Pakistan is now legally absorbed into PTML (the company behind Ufone). However, both brands are still operating. Ufone franchise outlets remain open, and existing Ufone SIMs continue working normally.

Where to Go

Visit any Ufone Service Center, Ufone franchise, or authorized Ufone retailer. You can locate the nearest outlet at ufone.com or by calling Ufone helpline 333 from an existing Ufone SIM. The call costs Rs. 2 plus tax.

Steps to Activate a New Ufone SIM

1. Visit the outlet with your original CNIC

   Tell the representative you want a new prepaid Ufone SIM. They check your CNIC eligibility and current SIM count before offering you available numbers.

2. Select your number

   You can also order a SIM online through ufone.com/BMN and get it delivered, but you still need to visit a franchise for biometric verification before the SIM goes live.

3. Complete biometric verification

   Press your thumb on the scanner. NADRA verifies your identity in real time. Your Ufone SIM activates as soon as the match succeeds.

4. Insert into a 4G-capable handset

   Ufone has been actively expanding 4G coverage. For the best experience, use a PTA-approved, 4G-compatible phone. Once the SIM is in, dial *4# to confirm 4G status.

5. Verify your number and biometric status

   Dial *780# or *706# to check your Ufone number. For biometric verification status, send V to 7911.

See our full guide on Ufone SIM data check and Ufone balance check.

How to Activate a New Telenor SIM

Telenor Pakistan no longer exists as a separate legal entity after the July 2026 merger with Ufone. However, Telenor SIMs, Telenor franchise outlets, and Telenor helplines remain fully operational during the integration period. You can still walk into a Telenor outlet and get a new SIM just as you always could.

Telenor prefixes (0340–0349) also remain unchanged. If you call someone on a 0341 or 0344 number, it still routes through the Telenor network infrastructure, which Ufone is now integrating.

Where to Go

Visit a Telenor Sales and Service Centre or authorized Telenor retailer. You can call Telenor helpline 345 (from a Telenor SIM) to get the nearest outlet. From a landline, call +92 42 111 345 100.

Steps to Activate a New Telenor SIM

1. Visit the Telenor outlet with your CNIC

   The representative checks your CNIC against PTA’s database to confirm eligibility. They verify your existing SIM count before proceeding with a new connection.

2. Select your number and SIM type

   Choose from available Telenor numbers. Standard numbers carry no extra cost. If you want an eSIM instead, tell the representative at this stage.

3. Complete biometric verification

   Your fingerprint is verified through NADRA’s BVS in real time. The Telenor representative confirms the match, and your SIM is registered and activated.

4. Insert SIM and check your number

   Insert the SIM into your phone. Dial *888# to check your Telenor number. You can also send your CNIC to 7751 to verify biometric registration status.

See our guide on Telenor SIM data check for more.

How to Activate a New SCOM SIM

SCOM (Special Communication Organization) serves Azad Jammu & Kashmir (AJK) and Gilgit-Baltistan. If you live in or travel to these regions, SCOM is often the only reliable option in remote areas. It has around 1.42 million subscribers.

Steps to Activate a SCOM SIM

1. Visit a SCOM service center or authorized outlet

   SCOM outlets are concentrated in AJK and Gilgit-Baltistan. You can call SCOM’s helpline at 321 for the nearest location and registration assistance.

2. Bring your original CNIC

   The same PTA biometric rules apply to SCOM. Your CNIC and fingerprint are mandatory. Foreigners need a valid passport and documentation as with other networks.

3. Complete biometric verification

   SCOM connects to NADRA’s BVS for fingerprint verification, just like Jazz, Zong, Ufone, and Telenor. The process takes just a couple of minutes.

4. Receive and activate your SIM or eSIM

   SCOM also offers eSIM. After biometric verification, you receive a voucher with a QR code. Connect your phone to the internet, go to Settings, select “Add Cellular Plan,” scan the QR code, and your SCOM eSIM activates within five minutes.

eSIM Activation Guide (All Networks)

eSIM stands for Embedded SIM. It is a digital SIM built into your phone, so there is no physical card involved. All four major networks in Pakistan now support eSIM. Here is what you need to know.

Who Offers eSIM in Pakistan?

How to Get an eSIM (Zong as Example)

1. Visit the nearest service center with your CNIC

   You cannot activate an eSIM remotely without completing biometric verification first. This rule applies to all networks. No exceptions currently.

2. Complete BVS verification

   Your CNIC number and fingerprint are verified through NADRA’s system. The operator maps your MSISDN (your phone number) and ICCID to your eSIM profile.

3. Receive your eSIM QR code voucher

   You get a physical voucher (yes, ironically paper) with a QR code on it. Guard this carefully — it is the key to your eSIM profile.

4. Connect to Wi-Fi and scan the QR code

   On your phone, go to Settings → Cellular → Add Cellular Plan. Your camera launches automatically. Scan the QR code, and your eSIM profile downloads and activates within five minutes.

PTA SIM Limits & Rules You Must Know

This section covers the rules that most people miss — and then wonder why they cannot get a new SIM.

Maximum SIMs Per CNIC

According to the Pakistan Telecommunication Authority (PTA), the current limits per CNIC are:

This means you cannot have 5 SIMs on Jazz and another 5 on Zong. The combined total across every network on your single CNIC is the limit that matters. PTA reduced voice SIM limits strictly to fight cybercrime and SIM fraud.

What Happens If You Hit the Limit?

Your franchise will simply not be able to activate a new SIM for you. You have to deactivate one of your existing connections first. Contact the relevant operator’s helpline or franchise to request deactivation or transfer of an existing number.

Other Key Rules

• No SIM can be activated without a valid, unexpired CNIC.
• SIM registration is only permitted at official company sales points or PTA-authorized retailers using approved biometric devices.
• Using someone else’s CNIC to register a SIM is illegal and can result in criminal charges.
• Foreign nationals can register a maximum of 2 SIMs, Pakistan Origin Card (POC) holders can register up to 2 SIMs.
• PTA regularly blocks SIMs that are not properly registered. Check your SIM’s status periodically.

Want to check all SIMs currently on your CNIC? Our guide on SIMs registered on CNIC shows you the quickest way to do it.

After Activation: Must-Do Steps

Getting the SIM is just step one. These quick checks make sure everything is properly set up and you are protected going forward.

1. Verify your SIM number

   Dial the correct code for your network: Jazz (*2#), Zong (*1#), Ufone (*780#), Telenor (*888#), SCOM (call 321). Confirm the number matches what the franchise gave you.

2. Confirm biometric registration status

   Send the appropriate SMS to verify your BVS status: Jazz (CNIC to 6001), Zong (V to 7911), Telenor (CNIC to 7751), Ufone (V to 7911). A confirmed status means your SIM is properly registered and protected.

3. Check your CNIC’s total SIM count via 668

   Send your 13-digit CNIC number (no dashes) to 668 from any SIM. The reply shows how many SIMs across all networks are registered on your CNIC. This is your first line of defense against SIM fraud.

4. Load a starter balance or activate a package

   Load some balance through a Jazz Cash/EasyPaisa top-up or a scratch card, or activate a bundle from your network’s app. New SIMs often come with limited-time welcome offers that expire within 24 to 72 hours, so activate them right away.

5. Register your IMEI on PTA’s DIRBS if it is a new phone

   If you also have a new phone, make sure it is registered with PTA’s DIRBS (Device Identification, Registration and Blocking System). An unregistered device can be blocked from Pakistani networks after 60 days.

For a full breakdown of what to do after getting your SIM info, read our guide on what to do after checking your SIM owner details.

Guide for Foreign Nationals and Tourists

Visiting Pakistan and need a local SIM? You can get one at all major international airports — Jinnah International (Karachi), Allama Iqbal International (Lahore), Islamabad International Airport (Islamabad), and others. Jazz, Zong, Ufone, and Telenor all maintain kiosks and counters in arrival terminals.

What You Need as a Foreigner

• Original passport with a valid Pakistani visa, or a Pakistan Origin Card (POC), or a NADRA-issued Proof of Residence (POR) card.
• Fingerprint for biometric verification (same process as locals).
• The franchise keeps a copy of your document and forwards it to the operator.

SIM Limit for Foreign Nationals

Foreign nationals and POC holders can register a maximum of 2 SIMs under their travel documents. Afghan nationals and aliens follow the same process with their respective documentation.

Device Registration for Tourists

If you bring a foreign phone into Pakistan, you need to register it with PTA’s DIRBS for a temporary period of 120 days. To do this, visit dirbs.pta.gov.pk/drs, create an account, fill in your device and travel details, and select “Temporary Registration.” Verify with the OTP sent to your phone. Without this, your foreign device may stop working on local networks after 60 days.

Troubleshooting Common SIM Activation Problems

Biometric Verification Failing

If your fingerprint does not register on the scanner, try a different finger. If that also fails, visit the nearest NADRA office to re-register your biometric data. This sometimes happens with people who do manual labor and have worn-down fingerprints. Biometric re-enrollment at NADRA resolves the issue permanently.

SIM Not Activating After Purchase

If your SIM shows “No Service” after more than 30 minutes, first confirm the SIM is properly seated and your phone is PTA-approved. If the phone and SIM are both fine, call your network’s helpline — Jazz (111), Zong (310), Ufone (333), Telenor (345) — and provide the ICCID number on the back of your SIM card. They can manually trigger activation from their side.

CNIC Limit Reached

If the franchise tells you that your CNIC already has the maximum number of SIMs, do this: send your CNIC to 668 to see the full list. If there are SIMs you did not register, go to the relevant network’s franchise with your CNIC and ask them to block those unknown SIMs. Once removed, your slot opens up.

Retailer Using Unauthorized Equipment

Only PTA-authorized retailers with approved biometric devices can legally register a SIM. If a retailer is offering to register a SIM without biometric verification, walk away. That SIM will likely be blocked by PTA within days, and you could face legal trouble if it is used for fraud.

Expired CNIC

No operator can activate a SIM against an expired CNIC. Renew your CNIC at a NADRA office first. You can apply for a CNIC renewal online — our guide on how to apply for a new CNIC/NICOP online walks you through the process.

PTA Complaint

If an operator’s franchise is not helping you resolve a legitimate issue, file a formal complaint directly with PTA. Reach PTA’s consumer helpline at 0800-55055 (toll-free). PTA has the authority to direct any mobile network to take action.

All Networks at a Glance

For a detailed breakdown of every network code in Pakistan, see our guide on USSD codes and SIM owner details.

Frequently Asked Questions